Customer support
Always here for you
At Generation Impact Global, we know that having dependable support makes all the difference. That’s why our dedicated team is here for you 24/7, ready to assist whenever you need us.
How to reach us
24/7 Support Availability
No matter the time or day, our team is always ready to help.
Help Centre
Access an extensive library of FAQs, guides, and resources for instant assistance.
Frequently Asked Questions
General Questions
1. What kind of support do you offer?
We provide 24/7 customer support to address technical issues, answer your questions, and guide you through our platform. Our support team is available via email, and our comprehensive Help Centre is always accessible for instant assistance.
2. How can I contact the support team?
You can reach our support team anytime at [email protected]. We’re always ready to assist you, no matter the time or day.
3. Is support available for troubleshooting technical issues?
Yes, our team specialises in resolving technical issues quickly and efficiently. Whether you’re experiencing platform-related problems or need help with specific features, we’ve got you covered.
4. What is the response time for support requests?
We prioritise all support requests and aim to respond promptly. While most issues are addressed immediately, more complex queries may take additional time. Rest assured, our team works diligently to provide the fastest resolution possible.
5. Do you offer proactive support?
Absolutely! In addition to resolving issues, we provide proactive support by monitoring platform performance, sharing tips, and ensuring your system runs optimally.
6. What resources are available in your Help Centre?
Our Help Centre includes a wide range of resources, such as:
- Step-by-step guides
- FAQs
- Troubleshooting tips
- Best practices
It’s designed to help you navigate our platform with ease and find quick answers to common questions
7. Can I get support for integrating your platform with other tools?
Yes, our support team can assist with integration queries and ensure seamless connectivity between our platform and other tools or systems you use.
8. Is developer support available?
Yes, we provide specialised support for developers, including assistance with APIs, integrations, and custom solutions. Contact us at [email protected] for more details.
9. How does your support team handle urgent issues?
For urgent issues, our 24/7 availability ensures we can address critical concerns immediately, minimising disruptions to your operations. Simply email us at [email protected], and we’ll prioritise your request.
10. Is there a fee for customer support?
Our basic customer support services are included with your platform subscription. For more advanced or customised support requests, such as bespoke integrations, additional fees may apply. Please contact our team for more information.