The Securities and Exchange Commission of Brazil (CVM) launched its new Citizen Service System (SAC-CVM) on 14 September 2026. The platform updates how investor queries, complaints, and regulatory submissions are handled across the market.
Portal Transition and Processing Rules
Starting from the launch date, all new requests, including queries, complaints, and reports, must be submitted exclusively through the new SAC-CVM portal.
Existing demands that were already in progress prior to the launch will continue to be processed and concluded within the previous system.
Role of SAC-CVM in Market Oversight
SAC-CVM operates as the official channel for investors to clarify capital market doubts, register complaints regarding services provided by market agents, and report irregular product or service offers.
Submissions received through the portal, including complaints, reports, and suggestions, feed key information directly into the regulatory and supervisory activities of the CVM.
Channels for Regulated Participants and Administrative Files
Market participants are required to use a separate dedicated supervision channel, Atendimento a Regulados, rather than the general citizen portal.
For requests involving copies and inspections of administrative processes, users must submit demands through the CVM Digital Protocol.
Frequently Asked Questions
What is the purpose of the new SAC-CVM portal?
The SAC-CVM is the official channel for investors to ask capital market questions, lodge complaints about market agents, and report irregular product or service offerings.
How are existing requests handled following the portal launch?
Demands that were already in progress before the launch will remain in the previous system until they are completed.
